Welcome to the STOMAPROTECTOR website

Terms and Conditions


All goods offered for sale are subject to availability. Occasionally it may be impossible to complete an order. If this happens you will be notified by email.

Stomaprotector.com reserves the rights to fulfil any order or to refuse to transact with any person for any reason whatsoever.

The device is also covered by a twelve-month guarantee against wear, tear and damage.

These terms and conditions only cover the Stomaprotector.com site. Any other sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of websites that are not under our control.

Stomaprotector.com reserves the right to vary these terms and conditions at any time.


If you are less than 6-weeks post-surgery, or, if you are experiencing any abnormalities with your stoma, or, with the skin around the stoma, please seek advice from your Stoma /Specialist Nurse before wearing the STOMAPROTECTOR device.


To ensure the highest hygiene standards STOMAPROTECTOR should be washed at least once weekly.

The Baseplate should be washed by hand in warm soapy water and allowed to dry naturally (normally overnight).

The Cover should also be washed in warm soapy water and either dried with a towel or allowed to dry naturally.


The Guarantee is a full-use, 45-day guarantee; which means you can use the device fully and if returned within 45 days get the cost refunded.

The refund covers only the cost of the goods and does not include the delivery charge.

If you are returning goods please post them only to the designated address on the ‘instructions’ letter contained with the goods.

Stomaprotector.com cannot accept responsibility for lost returns.

Your statutory rights are not affected.